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Service Desk comment visibility on JSON import

On the above matter I could only find discussions > 4 years old or related to Cloud products.

Through a JSON import of issues into a Service Desk project, I am currently not able to import comments as internal. I am only able to import them as public.

A brief look into the importer code did not yield useful leads.


Our migration to Jira Service Desk is therefore stuck. Tampering the DB is out of discussion. Working through REST would be tricky because of the need for the comment ids (comments are created during the mass import).


Any suggestion on how to proceed?

1 answer

From what I understand from reading through a lot of internet, at this moment this is not possible.

What we did: We added an inactive user to the json, used that user for any private comments and added a line to the comment show which user really added it. Not perfect but good enough for us.


"users": [
"active": false,
"fullname": "Private User",
"name": "private",
"email": ""
"body": "lorem ipsum\r\nPrivate comment added by Me",
"created": "2021-01-10T11:58:43.149390",
"author": "private"

This is very interesting. Thank you for sharing!!

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