Service Desk Widget Doesn't Load

[Deleted user]

When looking to configure the Service Desk widget, I click:

Settings>Widget

Unfortunately, I am presented with the following error message: 

"We can't load the widget right now. Try again in a little while."

I have tried on numerous occasions which suggests it isn't time based but, is instead, a configuration issue. Any help resolving would be appreciated.

[Glauco · Accepted solution]

Hi Tom,

Have you imported the project where you are trying to enable the widget? If yes, I would advise you to raise a ticket with the Atlassian support team.

If this is a new project:

* Make sure the "atlassian-addons-project-access" role has the Service Desk Agent permission

* Check if the system user Jira Service Desk Widget is active 

* Check if the add-on user is in the "jira-servicedesk-users" group.

Glauco Guimarães

[Deleted user]

Thanks Glauco,

This service desk was imported from a Server install into the Cloud version. I suspect I have to raise a ticket.

Thanks for your help,

Tom

[Deleted user]

In the end, I raised a support ticket and the fix was pushed. All seems to be fine now.

[Eugen Fensel]

Dear Glauco,

I have the same error message but with a new created project. 

I already checked the first and third point. Can you please tell me where I can check your second point? (* Check if the system user Jira Service Desk Widget is active )

Thank you in Advance

[Eugen Fensel]

Dear Glauco,

please could you help me herewith?

Thank you in advance.

Eugen

[Chris Ritchey]

@GlaucoI am also getting this issue, I'm currently demoing the service desk software and Jira so I'm new. Could explain a little more on where to check each of the solutions you mentioned.

[Remi Arquier]

I have a similar issue.

How to check:

Check if the system user Jira Service Desk Widget is active 

* Check if the add-on user is in the "jira-servicedesk-users" group.

Thank you for your help