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Service Desk - Service Request Type Custom Icon Specs

Lubna Hameed
Lubna Hameed June 30, 2020

Hello all!

 

I wanted to upload custom icons for the service request types I have in service desk/help center but I could not find specs anywhere.

 

Does anyone know size, file type recommendations?

 

Thanks!

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Miroslav Suchopar
Miroslav Suchopar October 20, 2020

Hi Lubna,

only JPEG, PNG a GIF files are allowed. The maximum allowed image size is 2000px * 2000px. 

Regards,

--ms

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Joshua Sneed Contegix
Joshua Sneed Contegix
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June 30, 2020

Hi Lubna,

You may want to check out Atlassian's Design guidelines. Cheers!

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Dave Liao
Dave Liao
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July 21, 2022

@Lubna Hameed - regarding size recommendations, I would upload a square image no larger than 48 x 48 pixels.

(48 x 48 pixels is what custom image uploads are resized to customizing request type icons.)

For those using Jira Service Management for Data Center, this restriction also applies.

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