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Service Desk Request Widge
Why do the request types on the widget not match my request types.
Thanks in advance Greg
1 answer
1 accepted
Hello Greg,
Welcome to Atlassian Community!
The Request types and the Labels of reports can be customized. With that said, if someone changed the name of a Request type or created a new one, it won't be automatically updated on the reports.
Please, go to the Reports, select the IT Help Desk - Service Requests > … > Edit report and Edit each series in order to add the name of the request types.
If you have any other questions regarding this matter, please let us know.
Regards,
Angélica
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