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Service Desk Request Widge

Why do the request types on the widget not match my request types.

 Thanks in advance Greg




1 answer

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Answer accepted

Hello Greg,

Welcome to Atlassian Community!

The Request types and the Labels of reports can be customized. With that said, if someone changed the name of a Request type or created a new one, it won't be automatically updated on the reports.

Please, go to the Reports, select the IT Help Desk - Service Requests > … > Edit report and Edit each series in order to add the name of the request types. 

Screen Shot 2020-08-24 at 12.02.23.png

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If you have any other questions regarding this matter, please let us know.


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