So i'm trying to get a report that compares open tickets to solved tickets, i'm not looking for a daily value, i'm looking for a sum. All the reports i have in the SD project are only showing daily values (iE how many tickets opened in that day) But what i want is the sum, i'm at issue 1567 so I want it to have (9 + 1567)
Same with other fields
At the moment i extracted all issues and did it by hand, but my main goal here is to see how the gap of opened tickets is getting bigger than the solved tickets (which would mean we need more agents resolving tickets)
Here's an example
After some searching arround i found the solution.
I created a filter:
All SD Issues, just a simple seach of all issues and project SD.
Then in one of the dashboards i have, I added
Then i chose my filter,the period, and chose "cumulative" as option
First of all disclaimer, I'm vendor of the following app!
If you try it out, let me know if I can be of any help.
We often have questions from folks using Jira Service Management about the benefits to using Premium. Check out this video to learn how you can unlock even more value in our Premium plan. &nb...
Connect with like-minded Atlassian users at free events near you!Find an event
Connect with like-minded Atlassian users at free events near you!
Unfortunately there are no Community Events near you at the moment.Host an event
You're one step closer to meeting fellow Atlassian users at your local event. Learn more about Community Events