Showing results for 
Search instead for 
Did you mean: 
Sign up Log in

Next challenges

Recent achievements

  • Global
  • Personal


  • Give kudos
  • Received
  • Given


  • Global

Trophy case

Kudos (beta program)

Kudos logo

You've been invited into the Kudos (beta program) private group. Chat with others in the program, or give feedback to Atlassian.

View group

It's not the same without you

Join the community to find out what other Atlassian users are discussing, debating and creating.

Atlassian Community Hero Image Collage

Service Desk Reports - Sum the total

Hi there, 


So i'm trying to get a report that compares open tickets to solved tickets, i'm not looking for a daily value, i'm looking for a sum. All the reports i have in the SD project are only showing daily values (iE how many tickets opened in that day) But what i want is the sum, i'm at issue 1567 so I want it to have (9 + 1567)
Same with other fields

At the moment i extracted all issues and did it by hand, but my main goal here is to see how the gap of opened tickets is getting bigger than the solved tickets (which would mean we need more agents resolving tickets)

Here's an exampleCapture.PNG

1 answer

1 accepted

0 votes
Answer accepted



After some searching arround i found the solution.


I created a filter: 


All SD Issues, just a simple seach of all issues and project SD.

Then in one of the dashboards i have, I added 

Created vs. Resolved Chart

Then i chose my filter,the period, and chose "cumulative" as option

Hi Thomas,


First of all disclaimer, I'm vendor of the following app!

Ronin Dashboards for Jira (or the Lite version) has a specific gadget "Created Vs Resolved Request" where you can see the total number of created vs resolved requests and also the daily values.

If you try it out, let me know if I can be of any help.


Like Iñigo Gonzalez likes this

Suggest an answer

Log in or Sign up to answer
Site Admin
Community showcase
Published in Jira Service Management

Why upgrade to Jira Service Management Premium?

We often have questions from folks using Jira Service Management about the benefits to using Premium. Check out this video to learn how you can unlock even more value in our Premium plan.  &nb...

148 views 0 4
Read article

Community Events

Connect with like-minded Atlassian users at free events near you!

Find an event

Connect with like-minded Atlassian users at free events near you!

Unfortunately there are no Community Events near you at the moment.

Host an event

You're one step closer to meeting fellow Atlassian users at your local event. Learn more about Community Events

Events near you