Showing results for 
Search instead for 
Did you mean: 
Sign up Log in

It's not the same without you

Join the community to find out what other Atlassian users are discussing, debating and creating.

Atlassian Community Hero Image Collage

Service Desk - If the customer is in more than one organization, the request is private by default. Edited

Can I configure this setting somehow?

I want a customer who is in 2 organizations to share request with 1 of the organizations by default instead of having it private.




Welcome to the community!

According to Atlassian documentation,

Organizations are groups of customers that you can add to multiple projects. Customers can be members of multiple organizations, and can:

  • raise requests in all projects that use the organization.  
  • view and search the organization's requests from the My Requests page in the portal.
  • receive notifications about the organization's requests.
  • share requests with the organization. 

see link below for more info.



Hi Victor,

Thanks for the quick response.

What I'm specifically looking for is more if I can configure the "share with [organization]" by default when a customer is a part of 2 different organizations.

Please see attached image.

If the customer is only a part of 1 organization then the default will be "share with [organization]" but when the same customer is a part of 2 organizations then the default will be as the attached image.Service Desk default settings.PNG


Have you tried the option "Any customer, by typing an email address"



Log in or Sign up to
This widget could not be displayed.
Community showcase
Published in Jira Service Management

Announcing: Incident Responders and Linked Alerts in Jira Service Management

THESE FEATURES ARE NOW AVAILABLE FOR ALL CUSTOMERS --- Hello Atlassian Community! Today, we’re excited to announce the rollout of two new incident management features in Jira Service Managem...

983 views 8 12
Read article

Community Events

Connect with like-minded Atlassian users at free events near you!

Find an event

Connect with like-minded Atlassian users at free events near you!

Unfortunately there are no Community Events near you at the moment.

Host an event

You're one step closer to meeting fellow Atlassian users at your local event. Learn more about Community Events

Events near you