We are having some major issues with Jira Service Desk in its lack of customer functionality. We have 3500+ customers on one project and it is near impossible to manage due to the lack of accessible profile information.
What, if any, work-arounds have you put in place to better manage customers?
The service desk is pretty much useless for fundamental functionality, like customer details (the basis of a service desk). We should be able to add more details to a customer also, like phone and address.
Hello there Cloud Community members! Today, we’re thrilled to announce Jira Service Management, the next generation of Jira Service Desk. Jira Service Management touts advancements in IT service ...
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