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Service Desk - Cannot Add Custom Email Account

Yevsey_Melamed
Yevsey_Melamed Oct 04, 2019

I evaluated the Demo service project where I successfully connected my custom email instead of the default one. After deciding to go with this product, I deleted the Demo  service project and created a new service project, where I also wanted to connect the same custom email I had, but the system does not allow this.


I went to Project Settings > Email Requests > Connect a custom email account > Other > Enter email and password > Next > enter mail server, protocol and port > Save button is disabled. 

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Jack Brickey
Jack Brickey
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Oct 05, 2019

I expect that the email is still associated with the deleted Project in the DB. You can either create a new email or reach out to Atlassian Support and request help full deleting the association remnant.

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Yevsey_Melamed
Yevsey_Melamed Oct 05, 2019

Thanks a lot. Actually, I cannot switch to another email. I already raised the ticket to Atlassian  support.

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