Create
cancel
Showing results for 
Search instead for 
Did you mean: 
Sign up Log in

It's not the same without you

Join the community to find out what other Atlassian users are discussing, debating and creating.

Atlassian Community Hero Image Collage

Service Desk - Cannot Add Custom Email Account

I evaluated the Demo service project where I successfully connected my custom email instead of the default one. After deciding to go with this product, I deleted the Demo  service project and created a new service project, where I also wanted to connect the same custom email I had, but the system does not allow this.


I went to Project Settings > Email Requests > Connect a custom email account > Other > Enter email and password > Next > enter mail server, protocol and port > Save button is disabled. 

1 comment

Jack Community Leader Oct 05, 2019

I expect that the email is still associated with the deleted Project in the DB. You can either create a new email or reach out to Atlassian Support and request help full deleting the association remnant.

Thanks a lot. Actually, I cannot switch to another email. I already raised the ticket to Atlassian  support.

Comment

Log in or Sign up to
This widget could not be displayed.
TAGS
Community showcase
Published in Jira Service Management

Announcing: Incident Responders and Linked Alerts in Jira Service Management

THESE FEATURES ARE NOW AVAILABLE FOR ALL CUSTOMERS --- Hello Atlassian Community! Today, we’re excited to announce the rollout of two new incident management features in Jira Service Managem...

1,907 views 10 13
Read article

Community Events

Connect with like-minded Atlassian users at free events near you!

Find an event

Connect with like-minded Atlassian users at free events near you!

Unfortunately there are no Community Events near you at the moment.

Host an event

You're one step closer to meeting fellow Atlassian users at your local event. Learn more about Community Events

Events near you