Create
cancel
Showing results for 
Search instead for 
Did you mean: 
Sign up Log in

Next challenges

Recent achievements

  • Global
  • Personal

Recognition

  • Give kudos
  • Received
  • Given

Leaderboard

  • Global

Trophy case

Kudos (beta program)

Kudos logo

You've been invited into the Kudos (beta program) private group. Chat with others in the program, or give feedback to Atlassian.

View group

It's not the same without you

Join the community to find out what other Atlassian users are discussing, debating and creating.

Atlassian Community Hero Image Collage
Highlighted

Service Desk Automation Rules - setting the assignee

We have a group that is needing to automatically set assignees based on the statuses of one shared workflow. The assignees differ per customer request type. The current automation rules are configured per customer request type, but it doesn't always work correctly. In some cases, Jira will use the wrong automation rule to set the assignee, then correct itself. But the incorrect assignee still gets an email notification, of course. We have tried altering the JQL, but no luck.

I am thinking about changing the automation rules to be configured per status, and not request type. This way, Jira only has the read the automation rule per status and not have to check all the individual ones per request type. 

Anyone have any experience on this, or tips on best practices with automation rules in service desk?

0 comments

Comment

Log in or Sign up to comment
TAGS
Community showcase
Published in Jira Service Management

Announcing Jira Service Management!

Hello there Cloud Community members! Today, we’re thrilled to announce Jira Service Management, the next generation of Jira Service Desk. Jira Service Management touts advancements in IT service ...

1,657 views 23 33
Read article

Community Events

Connect with like-minded Atlassian users at free events near you!

Find an event

Connect with like-minded Atlassian users at free events near you!

Unfortunately there are no Community Events near you at the moment.

Host an event

You're one step closer to meeting fellow Atlassian users at your local event. Learn more about Community Events

Events near you