Sending notification mails after adding the related issues

[Sandesh TM]

We have a requirement that we need to send the notification mail when the related issues are added through issue linkage. 

We added a notification 'Updated' in Notification scheme through configuration, the notification mails are being sent for any other updates but it is not covering when the related issues are added through issue linkage.

[Tim Kopperud]

Hi @Sandesh TM,  I might suggest you use automation for this and create a rule triggered by Issue linked, like this example:

The problem you experience is discussed in the comments here. The issue is marked resolved from Atlassian as it did implement a linked issues event, though it didn't add feature for notification. You might vote for this issue. 

Notice:  The answer is related to Cloud hosting.
(You have "unknown hosting type" defined in the tag list, hence it can be challenging to provide an answer working on your  setup/instance:-).

TimK.

[Sandesh TM]

@Tim Kopperud 

Thank you for the response.

We are not hosting on the cloud. 

[Tim Kopperud]

Hi @Sandesh TM , then the rule will be like this, very similar

TimK.

[Audrey Douglas]

Alerting stakeholders about newly added related issues can be achieved by sending notification emails. Follow these three steps:

Identify Recipients: Determine who needs to be informed, such as issue creators, assigned team members, and relevant stakeholders.

Craft Email Content: Clearly convey issue details, including summary, description, and relevant links or attachments.

Utilize Automation: Employ automation tools to streamline email sending, saving time and ensuring consistent, accurate notifications.