How do you send a video to a service desk client? I used to be able to just upload it, and they would get the link in the email, but now when I add the video, it just puts a screenshot.
Even better would be if the screenshot was a link to the video.
The 2020 acquisition of Mindville added powerful asset and configuration management capabilities to Jira Service Management in the form of Insight. Following the completion of that integration, custo...
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