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Send mail when SLA breach



I´m trying to send a mail to agents when SLA is breach but I don´t get it.


I also try to add a comment to the issue to notify by mail but this doesn´t work.


Can anyone help me?



2 answers

1 accepted

Hi @David Holguin Gimenez ,

As an alternative you can try Time to SLA.

Time to SLA works with all Jira projects and it has an option to send a notification(or trigger an event) when the SLA is breached.

All you need to do is to define your SLAs and notifications and select "is Breached" as the trigger.

Screen Shot 2021-04-21 at 14.02.43.png

With Time to SLA, you can enjoy one of a kind features like SLA Reset, gadgets, reporting and TTS custom fields.

Please let me know fi you have further questions.



Please note that I'm a member of the Snapbytes team.

Thanks by your reply.


I will try this option.



In order to do this, you can use Jira's automations.

Project Settings - Automation

One of the events that triggers actions is SLA time remainingCaptura de Pantalla 2021-04-20 a la(s) 18.36.59.png

Captura de Pantalla 2021-04-20 a la(s) 18.37.12.png

Once the SLA is reached you can notify the user or more generally send an email


Captura de Pantalla 2021-04-20 a la(s) 18.38.19.png


More information about automation for jira server





I had try this option but I didn´t recieve a mail.


I will try some plugins to try to solve this issue.



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