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Send mail when SLA breach

Greetings,

 

I´m trying to send a mail to agents when SLA is breach but I don´t get it.

 

I also try to add a comment to the issue to notify by mail but this doesn´t work.

 

Can anyone help me?

 

Regards.

2 answers

1 accepted

Hi @David Holguin Gimenez ,

As an alternative you can try Time to SLA.

Time to SLA works with all Jira projects and it has an option to send a notification(or trigger an event) when the SLA is breached.

All you need to do is to define your SLAs and notifications and select "is Breached" as the trigger.

Screen Shot 2021-04-21 at 14.02.43.png

With Time to SLA, you can enjoy one of a kind features like SLA Reset, gadgets, reporting and TTS custom fields.

Please let me know fi you have further questions.

Cheers,

Gökçe

Please note that I'm a member of the Snapbytes team.

Thanks by your reply.

 

I will try this option.

 

Regards.

In order to do this, you can use Jira's automations.

Project Settings - Automation

One of the events that triggers actions is SLA time remainingCaptura de Pantalla 2021-04-20 a la(s) 18.36.59.png

Captura de Pantalla 2021-04-20 a la(s) 18.37.12.png

Once the SLA is reached you can notify the user or more generally send an email

 

Captura de Pantalla 2021-04-20 a la(s) 18.38.19.png

 

More information about automation for jira server

 

 

Greetings,

 

I had try this option but I didn´t recieve a mail.

 

I will try some plugins to try to solve this issue.

 

Regards

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DEPLOYMENT TYPE
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