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Send mail when SLA breach

Greetings,

 

I´m trying to send a mail to agents when SLA is breach but I don´t get it.

 

I also try to add a comment to the issue to notify by mail but this doesn´t work.

 

Can anyone help me?

 

Regards.

3 answers

1 accepted

1 vote
Answer accepted

Hi @David Holguin Gimenez ,

As an alternative you can try Time to SLA.

Time to SLA works with all Jira projects and it has an option to send a notification(or trigger an event) when the SLA is breached.

All you need to do is to define your SLAs and notifications and select "is Breached" as the trigger.

Screen Shot 2021-04-21 at 14.02.43.png

With Time to SLA, you can enjoy one of a kind features like SLA Reset, gadgets, reporting and TTS custom fields.

Please let me know fi you have further questions.

Cheers,

Gökçe

Please note that I'm a member of the Snapbytes team.

Thanks by your reply.

 

I will try this option.

 

Regards.

1 vote
Fabian Lim Community Leader Dec 25, 2021

In order to do this, you can use Jira's automations.

Project Settings - Automation

One of the events that triggers actions is SLA time remainingCaptura de Pantalla 2021-04-20 a la(s) 18.36.59.png

Captura de Pantalla 2021-04-20 a la(s) 18.37.12.png

Once the SLA is reached you can notify the user or more generally send an email

 

Captura de Pantalla 2021-04-20 a la(s) 18.38.19.png

 

More information about automation for jira server

 

 

Greetings,

 

I had try this option but I didn´t recieve a mail.

 

I will try some plugins to try to solve this issue.

 

Regards

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DEPLOYMENT TYPE
SERVER
VERSION
8.14.1
TAGS
Community showcase
Published in Jira Service Management

JSM Jira Automation: How to Send SLA Breached Notifications

Hi Everyone, In   this tutorial,  we will show you how you can monitor an SLA, and send notifications before or after the SLA has been breached.   SLA Threshold Trigger The SLA t...

717 views 5 13
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