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Send mail when SLA breach



I´m trying to send a mail to agents when SLA is breach but I don´t get it.


I also try to add a comment to the issue to notify by mail but this doesn´t work.


Can anyone help me?



3 answers

1 accepted

1 vote
Answer accepted
Gökçe Gürsel {Appfire}
Marketplace Partner
Marketplace Partners provide apps and integrations available on the Atlassian Marketplace that extend the power of Atlassian products.
Apr 21, 2021

Hi @David Holguin Gimenez ,

As an alternative you can try Time to SLA.

Time to SLA works with all Jira projects and it has an option to send a notification(or trigger an event) when the SLA is breached.

All you need to do is to define your SLAs and notifications and select "is Breached" as the trigger.

Screen Shot 2021-04-21 at 14.02.43.png

With Time to SLA, you can enjoy one of a kind features like SLA Reset, gadgets, reporting and TTS custom fields.

Please let me know fi you have further questions.



Please note that I'm a member of the Snapbytes team.

Thanks by your reply.


I will try this option.



1 vote
Fabian Lim
Community Leader
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Dec 25, 2021
0 votes
Juan Manuel Ibarra
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Apr 20, 2021 • edited

In order to do this, you can use Jira's automations.

Project Settings - Automation

One of the events that triggers actions is SLA time remainingCaptura de Pantalla 2021-04-20 a la(s) 18.36.59.png

Captura de Pantalla 2021-04-20 a la(s) 18.37.12.png

Once the SLA is reached you can notify the user or more generally send an email


Captura de Pantalla 2021-04-20 a la(s) 18.38.19.png


More information about automation for jira server





I had try this option but I didn´t recieve a mail.


I will try some plugins to try to solve this issue.



But what about smart values of SLAs when you want to immediately reply to the requestor that you received their ticket?

I keep seeing smart values of time left from time tracking, but not SLAs

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