So we're at the point where Jira just can't do some of the things we'd like it to do, and are looking at a couple of plugins. Some of the features that we need are related to how issues can be updated on various transitions, others are related to actions that we would like to perform, for example we'd like to be able to:
"Replace User" - Take one account, and replace references to this user in tickets with another user
1) Go through all issues which have old user as reporter and switch it to other account
2) Go through all issues which contain old user in request participant, and add new participant
3) Go through all issues which contain old participant, and remove it
3) Disable old account
We see many more people install ScriptRunner, but we'd like to hear what other people's experience with the two tools are.
Hello there Cloud Community members! Today, we’re thrilled to announce Jira Service Management, the next generation of Jira Service Desk. Jira Service Management touts advancements in IT service ...
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