Script runner - Behavior - Limit field options based in the issue type

[Humberto Gomes]

Hi,

I need to show different values for same field based in the issue type.
From as I know, this can be done using Behaviors.

Jira Field:
Service and Sub-category - Is field is a cascade option.

Field options:
Service1 - 1 Sub 1
Service1 - 1 Sub 2

Service2 - 1 Sub 1
Service2 - 1 Sub 2

Service3 - 1 Sub 1
Service3 - 1 Sub 2

Context created:
Project = TESTSD
All issue types

What I need:
Issue type "Support"
must show only the options:
Service1 - 1 Sub 1
Service1 - 1 Sub 2

Service2 - 1 Sub 1
Service2 - 1 Sub 2

Issue type "BUG"
must show only the options:
Service3 - 1 Sub 1
Service3 - 1 Sub 2

Note 1 - this is to user in Service Desk

How can i do this? Can you help?

Thanks in advance

[Kian Stack Mumo Systems · Accepted solution]

@Humberto Gomes, can you please clarify, should this be shown on the customer portal? Or is this on the agent side? 

Thanks!

Kian

[Humberto Gomes]

Hi,

Customer portal.

Humberto

[Humberto Gomes]

Customer portal view:

Issue type mapping:

[Kian Stack Mumo Systems]

@Humberto Gomes, I am looking into a solution!

[Kian Stack Mumo Systems]

@Humberto Gomes, 

Try something like this!

1. Create a new behavior and tie it to all request types in the project.
2. Add the following code to the initialiser section:
   

   import com.atlassian.jira.component.ComponentAccessor
   
   import com.onresolve.jira.groovy.user.FieldBehaviours
   import com.atlassian.jira.issue.priority.Priority
   import groovy.transform.BaseScript
   
   @BaseScript FieldBehaviours fieldBehaviours
   def customFieldManager = ComponentAccessor.getCustomFieldManager()
   def optionsManager = ComponentAccessor.getOptionsManager()
   def customerSelectField = getFieldByName('Service and Sub-category')
   def customField = customFieldManager.getCustomFieldObject(customerSelectField.getFieldId())
   def config = customField.getRelevantConfig(getIssueContext())
   def options = optionsManager.getOptions(config)
   
   
   def optionMap = [:]
   optionMap.put("-1", "None")
   
   
   if (issueContext.issueType.name == "Support") {
   
   optionMap += options.findAll {it.value in ['Service1', 'Service2']}.collectEntries {[(it.optionId.toString()): it.value]}
   
   }
   else if(issueContext.issueType.name == "Bug"){
   optionMap += options.findAll {it.value in ['Service3']}.collectEntries {[(it.optionId.toString()): it.value]}
   
   }
   
   
   customerSelectField.setFieldOptions(optionMap)

   I did some testing with this and it appears to be working for me!

[Humberto Gomes]

@Kian Stack Mumo Systems  Thanks for your time.

What i'm doing wrong here?

Behaviour:

Field options:

Mapping:

Code:

Service desk:

IF I Change the mapping to:

The problem is the same.

[Kian Stack Mumo Systems]

Hmmm. I'm not sure on that one. What version of Jira are you using?

[Humberto Gomes]

Jira Software 8.5.3

[Humberto Gomes]

Hi,

This is the final code and it's working:

import com.atlassian.jira.component.ComponentAccessor

def customFieldManager = ComponentAccessor.getCustomFieldManager()
def optionsManager = ComponentAccessor.getOptionsManager()

def issueType = issueContext.getIssueType().getName()
def cascadingCustomField = customFieldManager.getCustomFieldObjects().findByName("Service and Subcategory")
def cascadingFormField = getFieldByName("Service and Subcategory")

def fieldConfig = cascadingCustomField.getRelevantConfig(issueContext)
def options = optionsManager.getOptions(fieldConfig)

// Get the parent's ID
def parentA_ID = options.find

{ it.value == 'A' }

.getOptionId()
def parentB_ID = options.find

{ it.value == 'B' }

.getOptionId()
def parentC_ID = options.find

{ it.value == 'C' }

.getOptionId()

// Set the parent's options
Map option1 = [:]
option1.put ("-1", "None")
option1.putAll([(parentA_ID) : "A" , (parentB_ID) : "B"])

Map option2 = [:]
option2.put ("-1", "None")
option2.putAll([(parentC_ID) : "C"])

// Set available options based on Issue Type
if (issueType == "Bug")

{ cascadingFormField.setFieldOptions(option1) }

else if (issueType == "Support")

{ cascadingFormField.setFieldOptions(option2) }

Thanks for all support.

@Kian Stack Mumo Systems 

I'm tagging this as the Accept Answer.

[Benz Kek _Adaptavist_]

Hi there, 

You can check out ScriptRunner's Library of the two below: 

• Set Behaviour Multi and Single Select Options and Value 
• Set a Default Option on a Cascading Select List 

The idea of setting normal Select List or Cascading Select List field options are the same as given in the above links. 

Other than that, do take note that there are two types of Behavior's mapping:

1. Project/issuetype mapping
2. Service Desk mapping

If you are trying to use it in Customer Portal, make sure you use the Service Desk mapping and map it to the appropriate Request Types. 

Cheers~