One of the many lacks in finishing up the JSM product properly from Atlassian, is that when users create an Issue from Jira in JSM (and I know Atlassian wants us to raise a ticket on the left...), no Customer Request Type is added, so Customer cant see the ticket.
This Scripts loops possible Customer Request Types and sets one. I have it on the Create Step Post-fuction...
import com.atlassian.jira.component.ComponentAccessor
import com.atlassian.servicedesk.api.portal.Portal
import com.atlassian.servicedesk.api.portal.PortalService
import com.atlassian.jira.user.ApplicationUser
import com.atlassian.jira.issue.IssueManager
import com.atlassian.jira.issue.Issue
import com.atlassian.jira.issue.MutableIssue
import com.atlassian.servicedesk.api.requesttype.RequestTypeService
import com.atlassian.jira.event.type.EventDispatchOption
import com.atlassian.jira.issue.index.IssueIndexingService
import com.atlassian.jira.util.ImportUtils
import com.atlassian.jira.project.type.ProjectTypeKeys
String issueKey = (String)issue.key
String issueType = (String)issue.getIssueType().name
String projectKey = (String)issue.getProjectObject().getKey()
int portalId = 0
Random random = new Random()
String scriptRunIdent = Math.abs(random.nextInt() % 99999 ) +1
String scriptName = "SetCustomerRequestType.groovy"
log.setLevel(org.apache.log4j.Level.INFO)
log.info "Script=" + scriptName + " IssueKey=" + issueKey + " ProjectKey=" + projectKey + " ScriptRunIdent=" + scriptRunIdent + " Action=StartScript"
def portalManager = ComponentAccessor.getOSGiComponentInstanceOfType(PortalService)
def issueManager = ComponentAccessor.getIssueManager()
def customFieldManager = ComponentAccessor.getCustomFieldManager()
def issueIndexingService = ComponentAccessor.getComponent(IssueIndexingService)
ApplicationUser currentUser = ComponentAccessor.getJiraAuthenticationContext().getLoggedInUser()
ApplicationUser automationUser = ComponentAccessor.getUserManager().getUserByKey("automation")
if (issue.getProjectObject().getProjectTypeKey().getKey() == "service_desk" && !issue.isSubTask())
{
Portal targetPortalResult = portalManager.getPortalForProject(currentUser, issue.getProjectObject())
portalId = targetPortalResult.getId()
if (portalId > 0)
{
log.info "Script=" + scriptName + " IssueKey=" + issueKey + " ProjectKey=" + projectKey + " ScriptRunIdent=" + scriptRunIdent + " Message='Portal Id:" + portalId + "'"
def requestTypeService = ComponentAccessor.getOSGiComponentInstanceOfType(RequestTypeService)
def reqQ = requestTypeService.newQueryBuilder().serviceDesk(portalId).build()
def reqT = requestTypeService.getRequestTypes(automationUser, reqQ)
def requestTypes = [:]
def requestType = reqT.results.toArray()
boolean issueUpdated = false
def crtField = customFieldManager.getCustomFieldObjects(issue).find{it.name == "Customer Request Type"}
requestType.each { theType ->
log.info "Script=" + scriptName + " IssueKey=" + issueKey + " ProjectKey=" + projectKey + " ScriptRunIdent=" + scriptRunIdent + " Message='Request Type: " + theType.getIssueTypeId() + "'"
if (theType.getIssueTypeId().toString() == issue.getIssueTypeId().toString() && !issueUpdated)
{
log.info "Script=" + scriptName + " IssueKey=" + issueKey + " ProjectKey=" + projectKey + " ScriptRunIdent=" + scriptRunIdent + " Message='IssueType Match'"
//Update the Customer Request Field:
MutableIssue mIssue = issueManager.getIssueByCurrentKey(issue.getKey())
def requestTypeKey = "${issue.projectObject.key.toLowerCase()}/${theType.key}"
def newValue = crtField.getCustomFieldType().getSingularObjectFromString(requestTypeKey)
mIssue.setCustomFieldValue(crtField,newValue)
issueManager.updateIssue(automationUser, mIssue, EventDispatchOption.DO_NOT_DISPATCH, false)
log.info "Script=" + scriptName + " IssueKey=" + issueKey + " ProjectKey=" + projectKey + " ScriptRunIdent=" + scriptRunIdent + " Message='Issue Updated'"
boolean wasIndexing = ImportUtils.isIndexIssues()
ImportUtils.setIndexIssues(true)
issueIndexingService.reIndex(issueManager.getIssueObject(mIssue.id))
ImportUtils.setIndexIssues(wasIndexing)
log.info "Script=" + scriptName + " IssueKey=" + issueKey + " ProjectKey=" + projectKey + " ScriptRunIdent=" + scriptRunIdent + " Message='Issue Reindexed'"
issueUpdated = true
}
}
}
}
else
{
log.info "Script=" + scriptName + " IssueKey=" + issueKey + " ProjectKey=" + projectKey + " ScriptRunIdent=" + scriptRunIdent + " Message='Not a Service Management Project'"
}
log.info "Script=" + scriptName + " IssueKey=" + issueKey + " ProjectKey=" + projectKey + " ScriptRunIdent=" + scriptRunIdent + " Action=EndScript"
And Thanks to Adaptavist Support (exellent as ever) for a little help with it...PS: The logging stuff can be removed, its just my custom way of logging from groovy..
