We are using Jira Service Desk Cloud version for customer service functions - service requests, incident reporting, tasks etc.
One typical service request from the clients is asking changes to the service we are offering for vacation period.
In the service request they define the date/time when the change should take place, and in the same request they define date/time when the settings should be returned to the ordinary settings.
How to make some reminder function in Service Desk appropriately?
We have SLA's for the ticket handling, so the ticket can be only partially handled when doing the first change.
So is there a way to schedule a new sub-ticket (sub-task???) to "born" on a predefined date, or some other way to remind to do the other change in a due date.
