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Satisfaction customer survey

Stanislav
Rising Star
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April 20, 2021

So i want to have a satisfaction survey in customer portal. I want him to rate service and leave a comment with it.
Is it possible to have this screen in customer portal ?
Or it is only possible via email notification?

2 answers

1 accepted

2 votes
Answer accepted
Laura Holton _ACE Rotterdam_
Community Leader
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April 20, 2021

Hi @Stanislav ๐Ÿ‘‹

This appears to only be possible via email notification currently.

All the best,

Laura

0 votes
Jes Kampman January 14, 2024

These days you can automate so that [Proforma] "Forms" are attached to the ticket, including on the portal, so that the Reporter/Customer can fill out a "survey" form with whatever fields you want on it.

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