I created sample automation rule - send email when new issue is created. When I create new issue this rule is not triggered. I created same rule for another project, and it's working fine. I checked the Scope (specific project) and Actor (Automation for Jira).
Thank you for reaching out to Atlassian Community!
I saw that you created a ticket with our support and they found what was causing the issue.
The Post function "Fire a Issue Created event that can be processed by the listeners" was missing from the Create issue transition on the workflow, that's why the automation was not triggered.
I'm sharing the resolution here in case other community members have the same question.
We often have questions from folks using Jira Service Management about the benefits to using Premium. Check out this video to learn how you can unlock even more value in our Premium plan. &nb...
Connect with like-minded Atlassian users at free events near you!Find an event
Connect with like-minded Atlassian users at free events near you!
Unfortunately there are no Community Events near you at the moment.Host an event
You're one step closer to meeting fellow Atlassian users at your local event. Learn more about Community Events