version:4.14
at java.base/java.lang.Thread.run(Thread.java:834) at org.apache.tomcat.util.threads.TaskThread$WrappingRunnable.run(TaskThread.java:61) at java.base/java.util.concurrent.ThreadPoolExecutor$Worker.run(ThreadPoolExecutor.java:628) at java.base/java.util.concurrent.ThreadPoolExecutor.runWorker(ThreadPoolExecutor.java:1128) ... 25 filtered at com.atlassian.jira.servermetrics.MetricsCollectorFilter.doFilter(MetricsCollectorFilter.java:25) ... 29 filtered at com.atlassian.web.servlet.plugin.LocationCleanerFilter.doFilter(LocationCleanerFilter.java:36) ... 4 filtered at com.atlassian.web.servlet.plugin.request.RedirectInterceptingFilter.doFilter(RedirectInterceptingFilter.java:21) ... 8 filtered at com.atlassian.jwt.internal.servlet.JwtAuthFilter.doFilter(JwtAuthFilter.java:37) ... 4 filtered at com.atlassian.servicedesk.internal.web.CustomerContextSettingFilter.doFilter(CustomerContextSettingFilter.java:123) at com.atlassian.servicedesk.internal.web.CustomerContextSettingFilter.doFilterImpl(CustomerContextSettingFilter.java:134) at com.atlassian.servicedesk.internal.web.CustomerContextSettingFilter.outOfCustomerContext(CustomerContextSettingFilter.java:206) at com.atlassian.servicedesk.internal.utils.context.CustomerContextServiceImpl.runOutOfCustomerContext(CustomerContextServiceImpl.java:47) at com.atlassian.servicedesk.internal.api.util.context.ReentrantThreadLocalBasedCodeContext.runOutOfContext(ReentrantThreadLocalBasedCodeContext.java:89) at com.atlassian.servicedesk.internal.api.util.context.ReentrantThreadLocalBasedCodeContext.rteInvoke(ReentrantThreadLocalBasedCodeContext.java:136) at com.atlassian.servicedesk.internal.web.CustomerContextSettingFilter.lambda$invokeFilterChain$0(CustomerContextSettingFilter.java:215) ... 5 filtered at com.atlassian.jira.servermetrics.CorrelationIdPopulatorFilter.doFilter(CorrelationIdPopulatorFilter.java:30) ... 36 filtered at com.atlassian.jira.security.JiraSecurityFilter.doFilter(JiraSecurityFilter.java:64) ... 1 filtered at com.atlassian.jira.security.JiraSecurityFilter.lambda$doFilter$0(JiraSecurityFilter.java:66) ... 62 filtered at com.atlassian.web.servlet.plugin.request.RedirectInterceptingFilter.doFilter(RedirectInterceptingFilter.java:21) ... 3 filtered at com.atlassian.plugins.authentication.impl.web.filter.ErrorHandlingFilter.doFilter(ErrorHandlingFilter.java:81) ... 8 filtered at com.atlassian.diagnostics.internal.platform.monitor.http.HttpRequestMonitoringFilter.doFilter(HttpRequestMonitoringFilter.java:55) ... 3 filtered at com.atlassian.jira.plugin.mobile.login.MobileLoginSuccessFilter.doFilter(MobileLoginSuccessFilter.java:54) ... 4 filtered at com.atlassian.jira.plugin.mobile.web.filter.MobileAppRequestFilter.doFilter(MobileAppRequestFilter.java:59) ... 8 filtered at com.atlassian.servicedesk.internal.web.ExternalCustomerLockoutFilter.doFilter(ExternalCustomerLockoutFilter.java:55) ... 44 filtered at javax.servlet.http.HttpServlet.service(HttpServlet.java:733) at com.atlassian.plugin.servlet.ServletModuleContainerServlet.service(ServletModuleContainerServlet.java:47) at javax.servlet.http.HttpServlet.service(HttpServlet.java:733) at com.atlassian.plugin.servlet.DelegatingPluginServlet.service(DelegatingPluginServlet.java:37) at javax.servlet.http.HttpServlet.service(HttpServlet.java:733) at javax.servlet.http.HttpServlet.service(HttpServlet.java:626) at com.atlassian.plugins.authentication.impl.web.oidc.InitiateLoginServlet.doGet(InitiateLoginServlet.java:47) com.atlassian.plugins.authentication.impl.web.usercontext.AuthenticationFailedException: Login flow initiated by unknown issuer: null 2021-01-19 14:34:59,484+0800 http-nio-8080-exec-2 ERROR fuda 874x2579x1 1qcj9st 172.18.0.1 /plugins/servlet/oidc/initiate-login [c.a.p.a.i.web.filter.ErrorHandlingFilter] Login flow initiated by unknown issuer: null
Hi!
Did you create a request on https://support.atlassian.com/contact/#/ ?
As I see the configs are not fully, because
com.atlassian.plugins.authentication.impl.web.usercontext.AuthenticationFailedException: Login flow initiated by unknown issuer: null 2021-01-19 14:34:59,484+0800 http-nio-8080-exec-2 ERROR fuda 874x2579x1 1qcj9st 172.18.0.1 /plugins/servlet/oidc/initiate-login [c.a.p.a.i.web.filter.ErrorHandlingFilter] Login flow initiated by unknown issuer: null
And better to double check with support with exact configs.
Also, please, checkout the KB
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