Create
cancel
Showing results for 
Search instead for 
Did you mean: 
Sign up Log in

Next challenges

Recent achievements

  • Global
  • Personal

Recognition

  • Give kudos
  • Received
  • Given

Leaderboard

  • Global

Trophy case

Kudos (beta program)

Kudos logo

You've been invited into the Kudos (beta program) private group. Chat with others in the program, or give feedback to Atlassian.

View group

It's not the same without you

Join the community to find out what other Atlassian users are discussing, debating and creating.

Atlassian Community Hero Image Collage

SSO with Azure AD

Hello,

With the recent announcement from Atlassian that they will discontinue the server versions of their products we are looking at alternatives, namely using Jira Service Desk Cloud.

Right now we have Jira Server integrated with our internal AD, so users don't have to authenticate on yet another system. We recently moved our Exchange On-Premises to Office 365 so we now have also Azure AD. Is there a way to implement Single Sign-On for Jira Service Desk with Azure AD without needing Atlassian Access, that represents yet another cost per user?

Thanks in advance.

 

Kind regards,

Pedro

2 answers

1 accepted

1 vote
Answer accepted

Hi @Pedro Meireles,

Atlassian Access is the only way to set up SSO with AzureAD on Jira Cloud. Since you're on Jira Service Desk, one important thing to know is that JSD customers do not pay for Atlassian Access - only JSD agents need to get an Atlassian Access license.

More information here:

Are Jira Service Desk customers billable?

No, Jira Service Desk customers that submit tickets are not counted toward the Atlassian Access bill. Only Jira Service Desk Agents that log in using an Atlassian Access managed account are counted in Atlassian Access.

Hope this helps,

- Manon

Thank you very much! I had no idea that my portal only users didn't have to pay for a license. This way it makes much more sense.


Kind regards

Like # people like this

Hi @Manon Soubies-Camy ,

After reading you reply I've tried to configure SSO with Atlassian Access and Azure AD, and although SSO is working for JSD agents, it doesn't work for JSD customers.

From your response I thought that it was possible to configure SSO for Jira Service Desk agents with Atlassian Acess and Azure AD and they wouldn't pay for the Atlassian Access License, but that doesn't seem to be the case.

Could you please confirm this?

Thanks!

Hi @Pedro Meireles,

I can confirm you can enable SSO for JSD customers but you may have to use the workaround suggested here:

If the customer (portal-only user) has an email address verified with Atlassian Access, site-admin can migrate the account to Atlassian account so that the customer can login with SSO.
Once migrated, ensure that the site access is enabled and ensure that there is no application access. This will ensure that there are no license consumed and have the users treated as a customer.

Hope this helps,

- Manon

Hello, we are now implementing Atlassian Service Desk and need to integrate SSO with AD Azure.  I could not find any documentation on how to do this.  Can someone provide a link to one?

Like Shaun Jones likes this

Azure AD has a FREE plugin which you can use here. The plugin does support the Service Desk integration. You can get this plugin for FREE from here https://docs.microsoft.com/en-us/azure/active-directory/saas-apps/jiramicrosoft-tutorial and https://docs.microsoft.com/en-us/azure/active-directory/saas-apps/confluencemicrosoft-tutorial

Suggest an answer

Log in or Sign up to answer
DEPLOYMENT TYPE
CLOUD
PRODUCT PLAN
FREE
PERMISSIONS LEVEL
Site Admin
TAGS
Community showcase
Published in Jira Service Management

Why upgrade to Jira Service Management Premium?

We often have questions from folks using Jira Service Management about the benefits to using Premium. Check out this video to learn how you can unlock even more value in our Premium plan.  &nb...

227 views 1 6
Read article

Community Events

Connect with like-minded Atlassian users at free events near you!

Find an event

Connect with like-minded Atlassian users at free events near you!

Unfortunately there are no Community Events near you at the moment.

Host an event

You're one step closer to meeting fellow Atlassian users at your local event. Learn more about Community Events

Events near you