SMTP Configuration not showing in Outgoing mail

[Madhan]

We switched from a Google workspace account to an M365 account.

We are unable to receive Jira project email alerts as a result of this.

We intend to update the M365 SMTP server address, but it does not appear in the outgoing email category

[Alex Koxaras _Relational_]

Hi @Madhan 

Are you on cloud or on-prem?

[Madhan]

Yes, We are on cloud 

[Alex Koxaras _Relational_]

Take a look at this post -> https://community.atlassian.com/t5/Jira-Service-Management/Trying-to-configure-Outgoing-Mail-using-Office365-SMTP-server/qaq-p/844080

[Madhan]

[Madhan]

only its showing out going mail enabled

i cant able to do SMTP configuration

[Alex Koxaras _Relational_]

You can't configure SMTP like on-prem Jira version. Vote and watch this issue https://jira.atlassian.com/browse/JRACLOUD-62125

What you could do is to setup the email on the JSM project itself. Take a look at this https://support.atlassian.com/jira-service-management-cloud/docs/add-an-email-account/

[Madhan]

We updated the MX records in our DNS servers, and we're now able to send and receive email in our M365 account.

I deactivated my Google account and have concerns about why I can't able to configure  the SMTP server despite being a Global admin in Jira

can assist us It's having an impact on my production. can assist us