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SLAs Project Settings

Sherrie Brown February 1, 2018

Currently we are not using SLAs. If I delete it from the Project Setting in the left navigation can I get it back later? 

2 answers

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1 vote
Answer accepted
Andy Heinzer
Atlassian Team
Atlassian Team members are employees working across the company in a wide variety of roles.
February 2, 2018

Yes, you can delete an SLA in a Jira Service Desk project.  And yes you can technically recreate it later.  The thing to understand is that if you delete this, you will likely lose the SLA times for that specific SLA on existing issues in the process.  So if you choose to recreate this same SLA and add it back later, you probably won't have SLA data for existing issues at the time the SLA was recreated. 

1 vote
Answer accepted
Alexey Matveev
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February 1, 2018

I think it is impossible to delete them from the Project Settings in the left navigatin panel.

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