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We are most likely switching to cloud soon. Is the 30 goal limit per SLA or per project? I haven't been able to track down a document that specifically addresses this questions. 30 will be tight for what we have planned for a couple of our Service Desks.
Hi @Dan W ,
There was a similar question a while ago. I believe if you can get in touch with Atlassian support, they will increase this number for you.
You can add reset/pause conditions, show the SLA panel in customer portal, prepare detailed reports, show linked issue SLAs and so much more.
Let me know if you have further questions.
Please note that I'm one of the members of the Snapbytes team.
I am the product manager for SLAs in JSM. We recently released an EAP that let's you increase the SLA goal capacity by grouping SLA using priority.
In addition to increased goal limits, you also get a better user experience for managing your SLAs. You can read more about it on the link below!