SLA Goal Limit

[Dan W]

We are most likely switching to cloud soon.  Is the 30 goal limit per SLA or per project?  I haven't been able to track down a document that specifically addresses this questions.  30 will be tight for what we have planned for a couple of our Service Desks.

Thanks

Dan

[Gökçe Gürsel {Appfire} · Accepted solution]

Hi @Dan W ,

There was a similar question a while ago. I believe if you can get in touch with Atlassian support, they will increase this number for you.

That being said, for unlimited number of SLAs and SLA Goals, you can try Time to SLA. As a bonus, Time to SLA works with Software, Service Management and Business projects.

You can add reset/pause conditions, show the SLA panel in customer portal, prepare detailed reports, show linked issue SLAs and so much more.

Let me know if you have further questions.

Cheers,

Gökçe

Please note that I'm one of the members of the Snapbytes team.

[Manas Shukla]

Hi,

I am the product manager for SLAs in JSM. We recently released an EAP that let's you increase the SLA goal capacity by grouping SLA using priority. 

In addition to increased goal limits, you also get a better user experience for managing your SLAs. You can read more about it on the link below!

https://community.atlassian.com/t5/Jira-Service-Management-articles/Early-access-Program-Get-increased-SLA-goal-capacity-in-projects/ba-p/2471811#M3448

[Syauqi]

If there is anyone who comes across this and interested to have the time goal to be increased, I've raised Atlassian Feature request here. Feel free to vote on it and comment on your use case

• Increase Time Goal Limit on JSM Cloud