Showing results for 
Search instead for 
Did you mean: 
Sign up Log in
It's not the same without you

Join the community to find out what other Atlassian users are discussing, debating and creating.

Atlassian Community Hero Image Collage

SLA Goal Limit

We are most likely switching to cloud soon.  Is the 30 goal limit per SLA or per project?  I haven't been able to track down a document that specifically addresses this questions.  30 will be tight for what we have planned for a couple of our Service Desks.





2 answers

1 accepted

0 votes
Answer accepted

Hi @Dan Wolff ,

There was a similar question a while ago. I believe if you can get in touch with Atlassian support, they will increase this number for you.


That being said, for unlimited number of SLAs and SLA Goals, you can try Time to SLA. As a bonus, Time to SLA works with Software, Service Management and Business projects.

You can add reset/pause conditions, show the SLA panel in customer portal, prepare detailed reports, show linked issue SLAs and so much more.


Let me know if you have further questions.



Please note that I'm one of the members of the Snapbytes team.

If there is anyone who comes across this and interested to have the time goal to be increased, I've raised Atlassian Feature request here. Feel free to vote on it and comment on your use case

Suggest an answer

Log in or Sign up to answer
Community showcase
Published in Jira Service Management

JSM Jira Automation: How to Send SLA Breached Notifications

Hi Everyone, In   this tutorial,  we will show you how you can monitor an SLA, and send notifications before or after the SLA has been breached.   SLA Threshold Trigger The SLA t...

638 views 5 12
Read article

Community Events

Connect with like-minded Atlassian users at free events near you!

Find an event

Connect with like-minded Atlassian users at free events near you!

Unfortunately there are no Community Events near you at the moment.

Host an event

You're one step closer to meeting fellow Atlassian users at your local event. Learn more about Community Events

Events near you