My team has had 0 breached tickets in the past two days. I have a report with their names as the assignee using the %-met on Time to Resolve. It shows 67%.
What am I missing? Leadership uses these reports for reporting to the state and validating our performance.
Hi @Wendy Barrington ,
Is it possible to share a screenshot? Please don't forget to hide any sensitive information.
Cheers,
Gökçe
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