SLA Calculation Error

Wendy Barrington March 24, 2021

My team has had 0 breached tickets in the past two days.  I have a report with their names as the assignee using the %-met on Time to Resolve.  It shows 67%. 

 

What am I missing?  Leadership uses these reports for reporting to the state and validating our performance.

1 answer

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Gökçe Gürsel {Appfire}
Marketplace Partner
Marketplace Partners provide apps and integrations available on the Atlassian Marketplace that extend the power of Atlassian products.
March 31, 2021

Hi @Wendy Barrington ,

Is it possible to share a screenshot? Please don't forget to hide any sensitive information.

Cheers,

Gökçe

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