My team has had 0 breached tickets in the past two days. I have a report with their names as the assignee using the %-met on Time to Resolve. It shows 67%.
What am I missing? Leadership uses these reports for reporting to the state and validating our performance.
Hi Everyone, In this tutorial, we will show you how you can monitor an SLA, and send notifications before or after the SLA has been breached. SLA Threshold Trigger The SLA t...
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