SERVER REST API - How to get users without organization?

[Jiri Kanicky]

I am not able to find Server REST API to list customers/users without organization.

Users in organizationID 1:

rest/servicedeskapi/organization/1/user

Is there any solution?

[Petter Gonçalves · Accepted solution]

Hello @Jiri Kanicky

Thank you for reaching out.

Indeed, there are no details about an API call to get customers without organizations in Jira Server API documentation. I created the following feature request to get this API available:

- Provide REST API call to get customers in Jira SD Server 

Feel free to vote and watch the suggestion to increase its priority and also receive notifications about any updates.

That being said, this API is available in Jira Cloud as experimental:

GET /rest/servicedeskapi/servicedesk/{serviceDeskId}/customer 

Since Jira REST APIs are usually first deployed in Jira Cloud, I believe the call above may work for you in Jira 8.7 or 8.8 versions. Can you please give it a shot?

Let us know if you have any questions.