Showing results for 
Search instead for 
Did you mean: 
Sign up Log in

Next challenges

Recent achievements

  • Global
  • Personal


  • Give kudos
  • Received
  • Given


  • Global

Trophy case

Kudos (beta program)

Kudos logo

You've been invited into the Kudos (beta program) private group. Chat with others in the program, or give feedback to Atlassian.

View group

It's not the same without you

Join the community to find out what other Atlassian users are discussing, debating and creating.

Atlassian Community Hero Image Collage

Routing the portal to Google docs

We're going to be migrating over from Zendesk to JSM. In the current setup, one of the ways they use the portal is to send users over to Google docs for certain information and/or surveys. Can we do that in Jira? Can we have the portal route directly to a Google doc? If not, we may still have the choice we want up there but then just have a clickable URL. (No they don't want to use Confluence.) 

2 answers

1 accepted

0 votes
Answer accepted

Hey @Jim Stewart ,

do you mean for a customer or as internal documentation?

A clickable link is always an option, you can add that to the description of a request type.

Otherwise maybe take a look at this one:

It kinda depends on your use-case, but you'll never have the same integration as with Confluence (and I can respect that decision :))

Dirk Ronsmans Community Leader Jan 19, 2021

Not sure on what screen you mean that it pops up to but a line break should be possible using velocity markup

Linebreak would be \\ 

Ok. the linebreak worked. But what I'm saying is when I click on the URL I would like it to go directly to the Google doc site. Instead it goes to what I will call the Jira Reporter screen. In this instance we are not interested in those details, just using the portal as a one-stop passthrough. reporter.jpg

Dirk Ronsmans Community Leader Jan 19, 2021

Ah you mean your Request Type.

You wont be able to fully remove that, you're already building a work around as is so that "entry point" will open a form to fill out.

You could of course clean up whats on there and remove all the fields (except for the summary)

I think the only other option is to have it as an announcement on your portal/help center or as part of the welcome message. That way you have a link in the general section of your portal. 

If you however keep it as a Request Type, you'll always have a form that pops up first.

Ok. I put the link up in the General portal area when you come in. To your point, that brings me neatly to the Google Doc. Thanks 

Yes, we'll still use Confluence for other things.

What I'm thinking of is the solution where there's a link in the request form. But there are two problems that I can see - one is that it looks ugly as I cannot figure out a way to drop the URL to a second line. Two is that clicking on the URL does not bring you right to the site but first drops you into the initial screen you would get (which in this case is irrelevant.) So you have to click, like, three times to get to the Google doc. Screen 1.jpgScreen 2.jpg

Suggest an answer

Log in or Sign up to answer
Site Admin
Community showcase
Published in Jira Service Management

Why upgrade to Jira Service Management Premium?

We often have questions from folks using Jira Service Management about the benefits to using Premium. Check out this video to learn how you can unlock even more value in our Premium plan.  &nb...

165 views 0 4
Read article

Community Events

Connect with like-minded Atlassian users at free events near you!

Find an event

Connect with like-minded Atlassian users at free events near you!

Unfortunately there are no Community Events near you at the moment.

Host an event

You're one step closer to meeting fellow Atlassian users at your local event. Learn more about Community Events

Events near you