Round Robin assignment based on Agent Schedule

[Greg Siegel]

Is there any app on the marketplace that will allow you to assign tickets based on the agent's work schedule?  We run a helpdesk and not all agents work the same schedule. We are having to change the round-robin automation daily to account for when people are working, but it would be nice to have a way of entering their work times so that round-robin only assigns to them when they are at work.

Thanks!

[Ashley Hill]

Hi Greg,

I have the exact same requirement at the moment, did you manage to find anything?

[Greg Siegel]

Unfortunately, we have not.  We are trying to write something in house to accomplish what we need.