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Riada Insight - how can I see object attributes in the service portal in JSD?

Hey guys, I want to display additional attributes to the insight objects in the service portal intake form in JSD. I know I can do that on the edit issue side, but I need this functionality during the issue creation from the portal.

This is the effect I need (attribute here is the Application)

Screen Shot 2019-01-29 at 11.47.19 PM.png

1 answer

Hi Dimitar.

     At the moment it is not possible to display other attributes than the Object Label on the JSD Portal.

We do have this Feature Request logged in our Backlog - to allow the display of additional Attributes on Objects in the Portal.

That said, if you enable the Object Picker in the Insight CF - then through the Object Picker in the Portal, you will be able to see the full Object when creating a Request.

Kind regards,


Team Riada

Deleted user Jun 04, 2019

+1 for this Feature! 

@Yinon Negevthis is still an issue for us.

Did you guys manage to get that feature in? Or any roadmap?

Hi Dimitar.

     We have raised our PO's attention to the Feature Request, and to this Post.



Team Riada

So it's not there yet, but it will be on the roadmap you say? @Yinon Negev 

@Dimitar Dimitrov - have requested Mathias' comment on the issue. It is not on the short term roadmap.

Any update on this?

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