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Restrict ServiceDesk for projects

Is there anything new about this problem?

We have several projects who can all be seen on the ServiceDesk.

For data protection reasons, we would like to prevent this.
Customers of company XY should only be able to see their ServiceDesk. All others should be hidden.

company.atlassian.net/servicedesk/customer/portals

We need a strict separation of the areas, either through the allocation of rights or another solution.

Does anyone have a solution for me?

1 answer

1 accepted

1 vote
Answer accepted

Hi @Stefan,

As long as you set up a separate service desk (project) for each customer, you should be perfectly capable to enforce restricted access to each of those.

You have to make sure to only allow access to your service desk for users added there by agents/admins:

The setting can be found in each project under Project Settings > Customer permissions. Select the option Customers added by agents and admins.

On top of that, it is important to note that some global settings influence permissions to your service desks as well. You can find those under <your site>.atlassian.net/secure/admin/SDConfiguration.jspa and they look like this:

Screenshot 2021-04-16 at 12.46.59.png

These settings allow auto signup and anonymous access to your JSM product as a whole. In the case you describe, you will probably want to set both settings to No.

Hope this helps!

Many Thanks! That helped me alot!

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