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Restart an approval when declined

Pedro Santos
Pedro Santos Nov 19, 2020

JSD Scenario:

Request created that has two serial approvers (AA and BB).

Change status to "For approval"

AA aproves the request >> status change to "2nd Level"

BB declines the request >> status "Declined"

Request is Reopened for restarting the approval after the changes

Once transitioned to "For approval" the 1st Level is shown as approved by AA

 

Is there any way to "reset" the approval ?

doesn't make sense to keep an approval once the request is reopened...

 

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Pedro Santos
Pedro Santos Nov 20, 2020

was induced in error...

When reopening the issue it will start aprovals again.

This confusion was caused by the display of Previous Approval

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