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Rest API endpoint to get inactive user ID

Hi everyone.

I need to be able to get the Active and INACTIVE user account ID using the user account email.

At the moment I am able to get ACTIVE users id by hitting the endpoint:
https://<my domain>

Unfortunately, this endpoint does not return the ID if the user is INACTIVE.

Does anyone know how I can get the user account ID for inactive users?

1 answer

1 vote
Prince Nyeche Community Leader Feb 24, 2021

Hi @Joao Zampa 

Welcome to community! While using the search user endpoint, rather than calling one user at a time by defining an email, don't use the query parameter. Instead use the startAt parameter (which searches record by record) and run a loop to call all user and filter the data by "active" status. 

 "active": false

Then you can grab the users that are returned. However I would say you should filter by "accountType" as you don't want to include app users as well.

Thanks @Prince Nyeche , 

I will try to figure out how to use it, one quick question, we have around 40k accounts, do you foresee an issue?

Prince Nyeche Community Leader Mar 01, 2021

There shouldn't be an issue. I'm assuming the 40k accounts are referring to customer only accounts? Then I would suggest you use the filtering of

"accountType": "customer"

This way you can get only customer only account rather than agent or Jira user account.

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