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Hi everyone.
I need to be able to get the Active and INACTIVE user account ID using the user account email.
At the moment I am able to get ACTIVE users id by hitting the endpoint:
https://<my domain>.atlassian.net/rest/api/latest/user/search?query=user.email@mydomain.com.
Unfortunately, this endpoint does not return the ID if the user is INACTIVE.
Does anyone know how I can get the user account ID for inactive users?
Hi @Joao Zampa
Welcome to community! While using the search user endpoint, rather than calling one user at a time by defining an email, don't use the query parameter. Instead use the startAt parameter (which searches record by record) and run a loop to call all user and filter the data by "active" status.
"active": false
Then you can grab the users that are returned. However I would say you should filter by "accountType" as you don't want to include app users as well.
Thanks @Prince Nyeche ,
I will try to figure out how to use it, one quick question, we have around 40k accounts, do you foresee an issue?
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There shouldn't be an issue. I'm assuming the 40k accounts are referring to customer only accounts? Then I would suggest you use the filtering of
"accountType": "customer"
This way you can get only customer only account rather than agent or Jira user account.
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