Rest API endpoint to get inactive user ID

[Joao Zampa]

Hi everyone.

I need to be able to get the Active and INACTIVE user account ID using the user account email.

At the moment I am able to get ACTIVE users id by hitting the endpoint:
https://<my domain>.atlassian.net/rest/api/latest/user/search?query=user.email@mydomain.com.

Unfortunately, this endpoint does not return the ID if the user is INACTIVE.

Does anyone know how I can get the user account ID for inactive users?

[Prince Nyeche]

Hi @Joao Zampa 

Welcome to community! While using the search user endpoint, rather than calling one user at a time by defining an email, don't use the query parameter. Instead use the startAt parameter (which searches record by record) and run a loop to call all user and filter the data by "active" status. 

 "active": false

Then you can grab the users that are returned. However I would say you should filter by "accountType" as you don't want to include app users as well.

[Joao Zampa]

Thanks @Prince Nyeche , 

I will try to figure out how to use it, one quick question, we have around 40k accounts, do you foresee an issue?

[Prince Nyeche]

There shouldn't be an issue. I'm assuming the 40k accounts are referring to customer only accounts? Then I would suggest you use the filtering of

"accountType": "customer"

This way you can get only customer only account rather than agent or Jira user account.