Showing results for 
Search instead for 
Did you mean: 
Sign up Log in

Resolution box / pop-up in a workflow status

Aldona Akkermans June 11, 2020

Good Morning

I have recently created a workflow and a workflow scheme. 

From other existing SD project I know upon closure of a ticket (status Done or Resolved) we get a pop-up so we can choose the resolution type. I have compared the settings to my new project and I have added a property to status Resolved, for the applicable workflow. 

Property Key: sd.step.key

Property Value: sdResolved

After testing this for the applicable workflow (existing ticket) it seems the pop-up is still not being triggered. Do I need to execute and additional action? 


Nic Brough -Adaptavist-
Community Leader
Community Leader
Community Leaders are connectors, ambassadors, and mentors. On the online community, they serve as thought leaders, product experts, and moderators.
June 11, 2020

The "pop up" is a transition screen.  These have nothing to do with properties, you need to look at the screen that the transition is set up to use when a person tries to use the transition.

Aldona Akkermans June 11, 2020

In the meantime, I did find the way to enter it. Thank you

nita_ghosh June 13, 2020

Thank you


Log in or Sign up to comment
AUG Leaders

Atlassian Community Events