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Resolution box / pop-up in a workflow status

Aldona Akkermans
Aldona Akkermans Jun 11, 2020

Good Morning

I have recently created a workflow and a workflow scheme. 

From other existing SD project I know upon closure of a ticket (status Done or Resolved) we get a pop-up so we can choose the resolution type. I have compared the settings to my new project and I have added a property to status Resolved, for the applicable workflow. 

Property Key: sd.step.key

Property Value: sdResolved

After testing this for the applicable workflow (existing ticket) it seems the pop-up is still not being triggered. Do I need to execute and additional action? 

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Nic Brough -Adaptavist-
Nic Brough -Adaptavist-
Community Leader
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Jun 11, 2020

The "pop up" is a transition screen.  These have nothing to do with properties, you need to look at the screen that the transition is set up to use when a person tries to use the transition.

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Aldona Akkermans
Aldona Akkermans Jun 11, 2020

In the meantime, I did find the way to enter it. Thank you

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