We had been testing the cloud version and creating trial requests. Now any request created has a number starting from the last created request even though the old requests were deleted. Is there away to reset the request number so they start from 1.
That's like a bug. Unless there is a way to clone existing project that has all your configuration, workflows etc. creating a new project means it's not tested. We imported few cases from old portal that brings the key to 24 and creating a ticket directly switches to 342. It makes no sense.
I see what you mean but unfortunately right now there is no such option.
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I know that this is not the way you wanted it to work - unfortunately.
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