As a customer (not an agent), I want to create service management tickets through my company's chat bot.
The chat bot uses oauth (3LO). My customer login already uses SSO and is associated with my company's service desk.
The documentation for the API states that creating tickets requires the `write:servicedesk-request` scope. However, with or without the scope my login fails with `You don't have an Atlassian User identity site to connect Company Bot Name to`.
What is needed to allow a customer to login to service management via the REST API?
Hi @Dave Neeley
With 3LO you're given authorization grant, JSM customers are not Jira users, so I do not think you can impersonate such users and I don't think login via REST for customer users even exist. So my suggestion is to have your chat bot as an agent create the tickets for each customer and assign the ticket to the customer as reporter.
We often have questions from folks using Jira Service Management about the benefits to using Premium. Check out this video to learn how you can unlock even more value in our Premium plan. &nb...
Connect with like-minded Atlassian users at free events near you!Find an event
Connect with like-minded Atlassian users at free events near you!
Unfortunately there are no Community Events near you at the moment.Host an event
You're one step closer to meeting fellow Atlassian users at your local event. Learn more about Community Events