Require comment for Customer Portal Approval

[Matt Steadman]

Is there currently any way to require the customer to leave a comment or attachment when approving or declining a customer portal request? I was hoping there would be something akin to transition screens that could pop up when an option is selected to require additional information be given. I do not think this is possible to do with the stock cloud version of Service Management but if anyone know of any add-ons or ways to do it I would appreciate it.

Thanks

[Brant Schroeder · Accepted solution]

@Matt Steadman 

Currently there is not an option to make a comment required on the service desk portal customer transitions, I believe that this is noted in the documentation.

The following feature request tracking interest in this as a new feature, please make sure to follow and add a vote to the following feature request to track interest in making this a feature:

• https://jira.atlassian.com/browse/JSDCLOUD-4922
• https://jira.atlassian.com/browse/JSDSERVER-4922