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Require comment for Customer Portal Approval

Is there currently any way to require the customer to leave a comment or attachment when approving or declining a customer portal request? I was hoping there would be something akin to transition screens that could pop up when an option is selected to require additional information be given. I do not think this is possible to do with the stock cloud version of Service Management but if anyone know of any add-ons or ways to do it I would appreciate it.


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Brant Schroeder Community Leader Mar 25, 2021

@Matt Steadman 

Currently there is not an option to make a comment required on the service desk portal customer transitions, I believe that this is noted in the documentation.

The following feature request tracking interest in this as a new feature, please make sure to follow and add a vote to the following feature request to track interest in making this a feature:

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