Create
cancel
Showing results for 
Search instead for 
Did you mean: 
Sign up Log in

Request type lyout in the customers portal Vs Jira Service Desk

Deleted user November 25, 2019

Hi,

The layout for the "Create Issue" form in JSD is different than the one in the customers portal.

How can I get the same layout in the portal than the one I customized in JSD?Create issue in JSD.jpgCreate issue in the portal.jpg

1 answer

0 votes
Angélica Luz
Atlassian Team
Atlassian Team members are employees working across the company in a wide variety of roles.
November 27, 2019

Hello christian,

Thank you for reaching out to Atlassian Community!

On Jira Service Desk, it’s possible to change the order of the fields on the customer portal.

In order to do that, please go to Project settings > Request types > Edit fields for the desired request type and then just drag and drop the fields:

Screen Recording 2019-11-27 at 06.02 PM.gif

Hope this helps!

If you have any other question regarding this matter, please let us know.

Regards,
Angélica

Deleted user November 28, 2019

Thanks, I will try this.

Like Angélica Luz likes this

Suggest an answer

Log in or Sign up to answer
TAGS
AUG Leaders

Atlassian Community Events