Come for the products,
stay for the community

The Atlassian Community can help you and your team get more value out of Atlassian products and practices.

Atlassian Community about banner
4,297,452
Community Members
 
Community Events
165
Community Groups

Request participants not get notifications

According to this article, https://support.atlassian.com/jira-service-desk-cloud/docs/what-are-request-participants/ Request participants needs to get notifications. 

But I tested, when I add an customer, and place an comment to the ticket, this Request Participant doesn't receive any notification. 

We haven't set any  Issue security schemes. So that is not the case.

 

Does anyone know why the Request Participants don't receive any notifications? 

3 answers

Hi @Ozhan Karkukli  - what does your notification set up look like? It sounds like you may not have the correct notification emails turned on, or at least not including the correct participants. 

Review your customer notifications in your service desk settings and look for who the notifications are being sent to. Send a screenshot of your own configurations if you need additional help. Oh, and make sure the notification is actually switched to ON. 

2019-07-18_9-16-33.png

Hello Meg, 

I have the same problem as Ozhan. 

I try to send to the request participants a comment but they are not receiving that. I checked what you said and I have it correctly: 

 Captura de Pantalla 2022-05-03 a la(s) 11.35.04.png

How could I send notifications to all the request participants and they could receive it via email? Thanks! 

Thanks Meg. I tried to do via Jira Settings > Issues > Notification Schemes

 

I added "User Custom Field Value (Request participants)". But this didn't work. But the suggestion you gave works indeed. However, then you need to do it per Servicedesk Project. 

 

image.png

Suggest an answer

Log in or Sign up to answer
TAGS
Community showcase
Published in Jira Service Management

Coming Soon: Insight Changing to Assets

The 2020 acquisition of Mindville added powerful asset and configuration management capabilities to Jira Service Management in the form of Insight. Following the completion of that integration, custo...

103 views 0 4
Read article

Community Events

Connect with like-minded Atlassian users at free events near you!

Find an event

Connect with like-minded Atlassian users at free events near you!

Unfortunately there are no Community Events near you at the moment.

Host an event

You're one step closer to meeting fellow Atlassian users at your local event. Learn more about Community Events

Events near you