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Rename Summary Field

Crystal Rouse March 29, 2024

Is there a way to rename the system field Summary?

Our customer needs the name changed and is very unhappy that we have to use this field on the Create Screen to submit an issue.  Is there a workaround?

 

Thanks for any help!

2 answers

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Stephen Wright _Elabor8_
Community Leader
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Community Leaders are connectors, ambassadors, and mentors. On the online community, they serve as thought leaders, product experts, and moderators.
March 29, 2024

Hi @Crystal Rouse 

You can't modify the name of the Summary field natively.

I'd also be cautious if you do an alternative way - for two reasons...

  1. It can have unexpected results
  2. It's a core feature of Atlassian's Jira platform

Every issue is going to need a Summary (or "title") - I think it's better to coach users on this, and that this is just part of Atlassian's glossary of terms - same with "issue" rather than card or ticket.

---

However, one alternative is to use an App, such as...

...to modify the field on the GUI instead.

For example, with Scriptrunner, you could use a "Behaviour" to set the Summary's label to something else - eg. Title.

---

Let us know your thoughts :)

Ste

Crystal Rouse April 1, 2024

Our customer has their own instance and utilizes software projects and the Create button.  We will have to hope they will accept that we cannot rename the Summary field.  

I'll look into using Script Runner. 

 

 

0 votes
Joseph Chung Yin
Community Leader
Community Leader
Community Leaders are connectors, ambassadors, and mentors. On the online community, they serve as thought leaders, product experts, and moderators.
March 29, 2024

@Crystal Rouse -

Hi there:

Unfortunately, Summary field is a system default field which cannot be renamed.  However, you can change the display name of this field in the JSM's Request Form to control how it shows up when customers submit their issues via the Portal UI.

2024-03-29_10-59-23.png

Hope this helps.

Best, Joseph Chung Yin

Jira/JSM Functional Lead, Global Technology Applications Team

Viasat Inc.

Crystal Rouse April 1, 2024

Our customer has a Software Project and uses the Create button to create their issues.  Their projects are the only projects on the instance and they want the Summary field renamed.  

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