Create
cancel
Showing results for 
Search instead for 
Did you mean: 
Sign up Log in

Next challenges

Recent achievements

  • Global
  • Personal

Recognition

  • Give kudos
  • Received
  • Given

Leaderboard

  • Global

Trophy case

Kudos (beta program)

Kudos logo

You've been invited into the Kudos (beta program) private group. Chat with others in the program, or give feedback to Atlassian.

View group

It's not the same without you

Join the community to find out what other Atlassian users are discussing, debating and creating.

Atlassian Community Hero Image Collage

Remove default queues in ITSM project?

I'm currently working on setting up a support project for a company web site. I like some of the features of the IT Service Management project template, mainly the Operations functions.

Where I have a hard time is the default queues sections of the left-hand menu: no matter what I try, I cannot seem to hide or remove the queue groups related to request type ("Service requests", "Incidents", "Problems", "Changes").

What I've tried so far:

  • Removing the request types
  • Removing the portal groups
  • Deleting the queues in the groups (I cannot delete the last queue in a group)

It can't really be by design that I'm not allowed to configure my own set of request types with their respective queue group, can it?

We're currently on the free plan, if that makes a difference.

2 answers

2 accepted

0 votes
Answer accepted
Jack Community Leader Dec 09, 2020

Those are new and part of the larger ITSM JSM. To my understanding these cannot be removed. 

0 votes
Answer accepted

Hello @Johan Törnblom,

Thank you for reaching out to Atlassian Community!

The queues Service Requests, Incidents, Problems, and Changes are based on the four categories that are part of the ITSM template and it's not possible to remove that. 

Currently, there are no feature requests suggesting the option to remove those main categories, so please, feel free to raise a feature on jira.atlassian.com (project JSDCLOUD) adding more details about why this feature would be important for your environment.

Regards,
Angélica

I'm thinking maybe the problem is me trying to use the ITSM template for something that it is not intended.

 

Thank you for the answer!

Like Angélica Luz likes this

Suggest an answer

Log in or Sign up to answer
DEPLOYMENT TYPE
CLOUD
PRODUCT PLAN
FREE
PERMISSIONS LEVEL
Site Admin
TAGS
Community showcase
Published in Jira Service Management

Why upgrade to Jira Service Management Premium?

We often have questions from folks using Jira Service Management about the benefits to using Premium. Check out this video to learn how you can unlock even more value in our Premium plan.  &nb...

196 views 1 6
Read article

Community Events

Connect with like-minded Atlassian users at free events near you!

Find an event

Connect with like-minded Atlassian users at free events near you!

Unfortunately there are no Community Events near you at the moment.

Host an event

You're one step closer to meeting fellow Atlassian users at your local event. Learn more about Community Events

Events near you