Remove Demo Project from Help Center

[Michele Zaben]

How can I remove the option of the Demo Project from the Help Center?  I would like to keep the Demo project around for testing items, I just don't need our customer to see it on the Help Center as an option, they should only see their project.

Thanks- Michele

[Alexander Bondarev · Accepted solution]

Hi, @Michele Zaben !

Agree with Bastian. 

You just can remove permission "Browse project" - Customize Jira Service Management permissions :

The permissions for customers must be granted to the Service Desk Customer - Portal Access security type, not the Service Desk Customers role. The Portal Access security type lets customers access the customer portal, but not Jira. The security type reads the role to determine who are customers.

• Create Issues (Customers can create requests and view requests they have submitted via the customer portal)
• Browse Projects (Customers can access the project in the customer portal)
• Add Comments (Customers can comment on their requests.)
• Create Attachments (Customers can add attachments to their requests)
• Assign Issue (This permission is mandatory for the Assignee field to work. The Assignee field is an optional hidden field and it automatically channels issues to certain team members.)

[Michele Zaben]

Thanks- this did the trick

[Bastian Stehmann · Accepted solution]

Hi @Michele Zaben ,

You can just set the customer permissions so that only customers added to the project are allowed and make sure that no customers are added in the customer section. 

Then they can't see it in the portal. 

[Joseph Chung Yin · Accepted solution]

@Michele Zaben -

Hi Michele:

Here is the linked reference provided by Atlassian on how to achieve what you need -

https://confluence.atlassian.com/jirakb/how-to-restrict-customers-access-to-specific-projects-only-in-jira-service-desk-917965224.html

Hope this helps.

Best, Joseph Chung Yin

Jira/JSM Functional Lead, Global Infrastructure Applications Team

Viasat Inc.