If it's what I think, you are getting a request in your service desk, and want to create a matching issue in your software project? If so, this is what we do.
1. Status to submit the ticket to the software project
2. Automation to clone the original request, then move the copy to the software project
3. We populate specific fields in the software project issue with some default information and we also link the 2 issues together.
Hope that helps. (This could also be done as a pure "move" rather than "Clone and move" function)
Another option to clone and move issues, would be our Marketplace app Deep Clone for Jira.
These features may be of particular interest to you:
If you have questions or feedback about our app, don't hesitate to contact our support.
For JSM June Challenge #2, share how your non-technical teams like HR, legal, marketing, finance, and beyond started using Jira Service Management! Tell us: Did they ask to start using it or...
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