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Redirect to URL when selecting request type

Chantale Simard April 18, 2023

Hi,

I'm wondering if there's a way to open a specific URL instead of a form when selecting some specific request type.

Here is what I need to do.

For some request types, there is no form to fill but we want to redirect the user to a specific confluence page. So, if possible, when the user selects a request type that needs a redirect, the user is automatically redirected to the confluence page.

If there is no way to achieve something like that, is it possible to create a read only form displaying a table (built in Jira or a display of the one in confluence).

Thanks.

1 answer

0 votes
Gonchik Tsymzhitov
Community Leader
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July 17, 2023

Made like this 

##### custom
location /servicedesk/customer/portal/22/create/10 {
return 302 https://google.com;
}

but it's not great solution :( 

Duy DQ
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October 16, 2023

I tried click field on portal but not work. this config works only when type url in the browser.

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