Create
cancel
Showing results for 
Search instead for 
Did you mean: 
Sign up Log in

Next challenges

Recent achievements

  • Global
  • Personal

Recognition

  • Give kudos
  • Received
  • Given

Leaderboard

  • Global

Trophy case

Kudos (beta program)

Kudos logo

You've been invited into the Kudos (beta program) private group. Chat with others in the program, or give feedback to Atlassian.

View group

It's not the same without you

Join the community to find out what other Atlassian users are discussing, debating and creating.

Atlassian Community Hero Image Collage

Recover Deleted Issue

I accidentally deleted a task I had in JIRA and am wondering if there is a way to retrieve it now that it's been deleted.

 

2 answers

Unfortunately you cannot recover the deleted issue @Andrew Uphoff . In future consider to just resolve or close this issue instead. Atlassian support might be able to help you, but it is time consuming for them to do a point it time recovery to recover a single issue, it possible that there might be more data loss by doing so.

@Sachin nailed it. It would be a ton of effort to restore a single issue (vs the whole instance).  

Like # people like this

For a small handful of issues, the easiest option is probably just to find whatever emails had been sent about issue changes and manually create a new issue as a replacement, with an explanation of why it's different to the old one.

I'd also remove all the "delete issue" permissions from all the schemes, just to prevent the accident again (it'll force you to check if you actually do want to delete)

Like # people like this

Hi @Andrew Uphoff 

Atlassian recently introduced the trash feature for projects. It will keep deleted project and its issues in trash for 60 days. So that you can recover a deleted project in 60 days. However,  if you delete only the issues, the deleted issues are lost forever. There is an open ticket for restore functionality, you can vote for it. https://jira.atlassian.com/browse/JRACLOUD-30430

For that specific need, we built Restore Deleted Issues app. It keeps track of when and who deleted the issues. You can view and restore summary, description and comments except attachments.

Suggest an answer

Log in or Sign up to answer
DEPLOYMENT TYPE
CLOUD
PRODUCT PLAN
STANDARD
TAGS
Community showcase
Published in Jira Service Management

Why upgrade to Jira Service Management Premium?

We often have questions from folks using Jira Service Management about the benefits to using Premium. Check out this video to learn how you can unlock even more value in our Premium plan.  &nb...

241 views 1 6
Read article

Community Events

Connect with like-minded Atlassian users at free events near you!

Find an event

Connect with like-minded Atlassian users at free events near you!

Unfortunately there are no Community Events near you at the moment.

Host an event

You're one step closer to meeting fellow Atlassian users at your local event. Learn more about Community Events

Events near you