Take e-mail from description field

[Urmo]

Hi

We have tickets where in description have user e-mail like mari@kalle.ee. I read that i can't directly set e-mail to Reporter system field and so i created Reporter e-mail custom field (text field type).

now automation take out e-mail from description field how it should but format on custom field is not correct.

Field value: {{issue.description.substringBetween("E-post:","\n")}} 

Right now format is not ok for me. What i should change?

[Marcus Jones · Accepted solution]

Hi Urmo,

You might try using a variable instead. For example, I do something similar, but I am editing the Reporter field, not a custom field.

Fortunately for me it is more clear cut since the email is surrounded by **. 

So I create a variable = FromSender using {{issue.description.substringBetween("**","**")}}

and then in the field I want to set, just apply the variable {{FromSender}} and all is well. 

It seems to me like your syntax is not terminating at the correct end position. 

[Urmo]

Hi

Seems to be that there is some not the best solution but here is how i did do it now:

First take out e-mail address from description:

{{issue.description.match(".*E-post: (\S+).*")}}

After that i did issue edit again because right now i dont have any good idea how i can clean custom field from not needed values. it show with this data right now:

There is [ mark, then e-mail and after that |mailto: ] what is not needed form me. So i did edit issue again:

And now after this grazynes it is beautiful for me: