Is it possible to create an automatic, recurring Service Desk Ticket?

[Joe Kyle]

Hello,

Is it possible to schedule and auto-create a recurring Jira Service Desk Ticket? Example: We want a member of the IT team to regularly perform maintenance on a piece of equipment.

We want to accommodate the fact that some team members may be on vacation, or change roles, etc, thus it could be picked up by other team members. We want this "reminder" ticket to hit our portal on a regular (timed) basis. We are using Jira cloud.

Thank you, Joe 

[Fabio Genovese · Accepted solution]

Take a look to this addon:

https://marketplace.atlassian.com/apps/37456/the-scheduler?hosting=cloud&tab=overview

It's powerful and exists both cloud and server :)

[Raynard Rhodes]

Using the Automation add-on

Jira Administration > System > Automation Rules (left hand-side) > Create Rule

Under "All Components" look for "Scheduled"

Set your "Fixed Rate" and choose "Simply run the conditions and actions without providing issues"

New Action >  Create Issue

From there you should be able to modify as needed.

[Joe Kyle]

Raynard, thank you so much for your good answer. Fabio was closer to our needs. Best, joe

[Fabio Genovese]

Many Thanks @Joe Kyle 

[Joe Gomez]

This worked great, Had to use the Advanced CRON Expression and then Create a new issue option.  Thanks!

[Alan Bruce]

Thank you @Raynard Rhodes

I had a request for an autogenerated ticket every 85 days. Kinda tough to do a Cron Expression for 85 days. Automation was the way.