Changing status when a ticket is assigned

[richard_simmonds]

Hi. I have a workflow which starts with "Waiting to be assigned" so I can see all unassigned tickets. The next status is "Assigned".

Is there any way to automatically change the status when someone assigns a ticket (either to themselves or to someone else)? At the moment you can assign it to yourself (or someone else) and the status remains at "Waiting to be assigned". I'd like it to move statuses automatically (when it is assigned).

Thanks for any help or guidance you can give with this (and apologies if this has been asked/answered previously - i've searched through and can't find how to do this).

[Iago Docando · Accepted solution]

You could also go the other way around and use a postfunction that automatically asigns the issue to the user that starts progress in an issue. 

I think there are multiple approaches to get a solution you might be ok with, but to choose the best overall one should have a good knowledge of your normal workflows.

[Jack Nolddor _Sweet Bananas_ · Accepted solution]

Hi Richard,

Have you considered to change your current workflow?

Maybe a better approach could be "Waiting for Support" --> "In Progress" (this will be a manual change - known as transition )

Here you have a few options:

To setup a postfunction to automatically assign the issue the person who press "In Progress"
Use the native update field postfunction to do that.

or Let your team to manually assign issues as currently they are doing.


In addition,  to query unnasigned issues simply, create a JQL Filter - Issue > Search Issues >

assignee is EMPTY 

The above query can be used on Boards Swimlanes and QuickFilters, JSD Queues and Jira Dashboard / Gadgets.

Does my proposal make sense to you?
Regards

[richard_simmonds]

Thanks both for the responses. I'll have a play around and see what I can sort out using your inspiration.

Thanks again

[Jack Nolddor _Sweet Bananas_]

You're welcome :)

[Iago Docando]

Happy to help :) Best of luck.