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REST API - get customer's issues


we are building a web app for our customers. A small part of the website is a table where the customer should be able to view his or hers current issues from our jira service desk. I am trying to setup an api-call which collects all the current issues for the customer/organization.

We could use a queue for each of our customers and only collect the issues from the queue:
GET /rest/servicedeskapi/servicedesk/{serviceDeskId}/queue/{queueId}/issue

Having a queue for each customer could be confusing in the future so we decided to try it with "Get customer request":

The problem is that the api access token is connected with our admin's e-mail-address. So instead of being able to get all the current issues for a customer/organization, I am only able to get the issues where our admin is involved as reporter or person in charge.

What am I doing wrong or what would be the best way to do this?

Thank you for your suggestions!

1 answer

0 votes
Prince Nyeche Community Leader Sep 04, 2020

Hi @Basti 

I believe that's the expected result, as a user requesting should only see what they reported or are participating in.

Response limitations: For customers, the list returned will include request they created (or were created on their behalf) or are participating in only.

Thank you for your answer. I can understand why the response is what it is. Is there a way to get all the issues for a customer?

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