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Questions about JIRA user feedback

JIRA has the function of satisfaction report, which is currently sent to users by email. But I want to show the function of user feedback through the site.
There are two ways to meet my needs:
1. Submit feedback through API
2. I write a page myself, and the feedback details are directly inserted into the database.
So I found the URL as follows:
" http:/MY JIRA URL /servicedesk/customer/portal/1/BQSERVICE -168/feedback?token=5656a668a8d6124d63470bb7a8c8e77078b5d2c1&rating=5 "
I try to write code to request this URL, which can achieve what I want.
But different issues and tokens are different. I want to know what is the algorithm of this token? Can you tell me?
At the same time, I also found the database table of feedback content, which is this: customfield value But when I insert data into the web page, it doesn't work.
At present, I have encountered difficulties in both schemes. Please help me!
thank you very much!

1 answer

0 votes
Brant Schroeder Community Leader May 24, 2022

@Andrew Welcome to the Atlassian community

I believe that the token is a unique GUID and most likely generated off of specific keys in the Jira Service Management.  You will need to use the API to get the information you need to make a postback to the API.  You will never want to post directly to the DB.  https://developer.atlassian.com/cloud/jira/service-desk/rest/api-group-request/#api-rest-servicedeskapi-request-requestidorkey-feedback-get Using the APIs you will ensure that everything is updated properly in the application.  If you are building your own page just use the get and post and you will be fine.  

Thank you very much for your reply!

I read the document, which said cloud services.

My JIRA application is deployed on a local server. Is there the same interface available?

Brant Schroeder Community Leader May 25, 2022

@Andrew there is an API for server but it does not contain feedback as an option.  https://docs.atlassian.com/jira-servicedesk/REST/3.6.2/ there is a request for it here that you can vote for https://jira.atlassian.com/browse/JSDSERVER-5950

If you were to build your own survey I do not know of a way to get that information into the service desk.  I know that there are some apps in the marketplace but they might not be what you are looking for either.  

thank you . I see

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