@Andrew Welcome to the Atlassian community
I believe that the token is a unique GUID and most likely generated off of specific keys in the Jira Service Management. You will need to use the API to get the information you need to make a postback to the API. You will never want to post directly to the DB. https://developer.atlassian.com/cloud/jira/service-desk/rest/api-group-request/#api-rest-servicedeskapi-request-requestidorkey-feedback-get Using the APIs you will ensure that everything is updated properly in the application. If you are building your own page just use the get and post and you will be fine.
@Andrew there is an API for server but it does not contain feedback as an option. https://docs.atlassian.com/jira-servicedesk/REST/3.6.2/ there is a request for it here that you can vote for https://jira.atlassian.com/browse/JSDSERVER-5950
If you were to build your own survey I do not know of a way to get that information into the service desk. I know that there are some apps in the marketplace but they might not be what you are looking for either.
Hello everyone! We are very excited to announce some much needed changes to the issue create experience in JSM (the blue "create" button) at the top of the screen. We have just starte...
Connect with like-minded Atlassian users at free events near you!Find an event
Connect with like-minded Atlassian users at free events near you!
Unfortunately there are no Community Events near you at the moment.Host an event
You're one step closer to meeting fellow Atlassian users at your local event. Learn more about Community Events