I have the following rule on a service desk project:
When someone escalates an issue, create a linked issue and summarise trigger issue's comment history into comments on new issue.
I reference this help article: https://support.atlassian.com/jira-software-cloud/docs/smart-values-lists/
I summarise comments using the following:
This retrieves the 10th comment from the trigger comment.
However, I was hoping to add a clause that if it's empty it would not print anything.
The above works well but I can't do the same with specific comments? eg. below
I would like to use the IF function to prevent non-existent comments from printing but I would like to be able to pull and format specific comments from trigger issue.
Is there an alternative? Any pointers or advice is greatly appreciated.
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